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Shipping
We feature free shipping of our welding supplies to the continental 48 states for orders over $39.99 A
calculated shipping charge will be applied to orders less than $39.99.
We typically will be ship orders within 24 hours (Monday - Friday) via UPS or DHL. Orders placed over Weekends &
Holidays will ship the next business day. Sometimes weekends are very busy and require an extra business day
for shipment, we thank you for understanding.
Items weighing over 150 lbs may be shipped via a common carrier of our choice. Common Carrier deliveries which
require residential, lift gate, and other special delivery charges may be at buyer's cost, please inquire prior to ordering.
The free Delivery offer will not apply to any order where cancellations or returns reduce the amount of qualifying
purchases to less than $39.99. GTS-Welco reserves the right to charge applicable shipping and handling costs to any
such orders.
GTS-Welco may change or discontinue this Free Delivery promotion at any time.
P.O. BOXES: We cannot ship to a P.O. Box.
World wide shipping: We currently do not ship outside of the United States, however, we are investigating this
possibility. If we start this service, we plan on using USPS economy parcel post. Buyer will be responsible for
shipping charges, and all import duty taxes.
Ordering
Our website offers safe and secure online ordering, we have taken great care in making sure that our site and payment processing is the safest and most secure system available. To this end we have chosen PayPal as our credit card processor. In order to take advantage of pricing and promotions found here all orders must be placed through the site's shopping cart. If a technical error should occur please call us, our website staff will address any concerns or issues so you can place your order.
Payment Options
All sales via our website will be paid for via one of the following methods:
American Express, Visa, MasterCard, Discover, and now PayPal. We use PayPal as a credit card processing company.
When you "check out" you will be directed
to the PayPal site to process your payment. Once you arrive at the PayPal site you have the
option to either use a credit card as you normally would, or your
PayPal account (if you have one).
If you have a "GTS-Welco charge account" you will have to place orders through "Praxair Express" to use your account. Only orders placed through this website will be eligible for this site's pricing and promotions.
Pricing
GTS-Welco.com does not guarantee pricing found on the web to be available through either our "brick and mortar" branches or our customer solutions department, as they provide our customers with additional value. We operate over forty "brick and mortar" stores that are staffed with well trained, knowledgeable and experienced individuals who can assist you in-person or via telephone.
We feel there is extra value to our customers who purchase "in-person". This value is the ability to see the actual product you will be buying and to have the assistance of our staff "face to face". But you get more than personal attention, our local branches offer different credit/payment options for local customers.
GTS-Welco.com pricing may be updated daily due to the volatility of many markets related to the welding industry. Our online store reflects market pricing as determined via the web. Because pricing can change daily it is suggested that if you see a special or discounted price that you take advantage of it as soon as possible.
GTS-Welco.com makes all attempts to have accurate pricing listed at all times, however sometimes errors may occur. Pricing found to be in error due to typographical causes or technical difficulties may not be honored. If we determine that the pricing on your order is inaccurate we will contact you via email then cancel your order and refund your credit card ASAP, after which we will update or otherwise correct the issue that caused the pricing discrepancy.
Warranty
All new products will come with full manufacturer's warranty. We will assist in getting phone numbers and local authorized service centers near you. GTS-Welco.com is committed to insuring our customers satisfaction. We will help in every way with warranty issues.
Tax
We have branch locations or a significant presence in several states, due to this we are required to collect State Taxes on items sent to shipping addresses in the following states:
Connecticut, District of Columbia, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Virginia, West Virginia
Returns
Please contact us via email or telephone. We will refund or exchange any defective merchandise. There may however be a re-stocking fee for any item returned that is not defective. Shipping and handling is very expensive, and we must cover our costs. All items returned must be in un-opened, brand new condition.
Privacy
This is the Privacy Policy Statement for the web site of GTS-Welco. Our postal address is 5275 Tilghman Street, Allentown, Pa. 18104. We can be reached via e-mail at customerservice@gts-welco.com, or you can reach us by telephone at 800-942-1148 For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect only the domain name, but not the e-mail address of visitors to our Web page. With respect to cookies: We do not set any cookies. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us e-mail at the above address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address. Upon request we provide site visitors with access to all information that we have collected and that we maintain about them. Consumers can have this information corrected by sending us e-mail at the above address. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
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